All Items are Refundable within 30 days of purchase
Must be in good condition not completely or fully used, along with receipt or proof of purchase.
Sales - All Sales are Final - Unless stated explicitly on the product information page.
Several types of goods are exempt from being returned.
Please do not send your purchase back to the sender (we use third party fulfilment)
Please do not send your purchase back
if Any item not in its original condition, damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at [email protected]
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at [email protected]
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Herb & Heal Ltd
1400 Bristol Road West Mississauga, Ontario L5V 2A4 unit 13
All Customers are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
For further inquiries please email me at [email protected]